Refund Policy

Last updated: August 25, 2026

Eligibility and condition

We accept mailed returns for both defective and non-defective merchandise, and exchanges may also be requested. Eligible goods must be new, unused, and kept in their original condition with the original packaging, tags, and included accessories.

A request must reach us within 30 days after delivery. Non-defective reasons include changing your mind, preferring another option, or selecting the wrong item. We also handle products that arrive damaged, faulty, incorrectly sent, missing parts, or materially different from their description.

Request and return procedure

Send the order number, checkout email, and a clear explanation. For damage, defects, incorrect fulfilment, or missing components, we may ask for photographs or video of the product and its packaging. Do not mail anything back until authorization is issued.

Returns are completed by mail. A free return label is included in the package, and no restocking fee is charged. Exchanges depend on available inventory.

Refund timing

Once approved, a refund is returned to the original payment method and processed within 10 days. A bank or card issuer may need additional time to display the credit.