Last updated: August 25, 2026
What can I purchase?
Our store carries hydration bottles, flavour cartridges, starter kits, accessories, and bundles for customers in Canada.
Is shipping free?
Checkout calculates and confirms any free-shipping eligibility.
When should an order arrive?
Preparation normally takes 1–2 business days. Estimated transit is 3–5 business days after dispatch, but carrier timing is not guaranteed.
Can I return or exchange an item after changing my mind?
Yes. Defective and non-defective returns and exchanges are accepted when requested within 30 days after delivery. A changed decision, personal preference, or incorrect selection can qualify.
What condition is required?
A non-defective item must be new, unused, and in its original condition with the packaging, tags, and supplied accessories.
How is a return mailed?
A free return label is included in the package. There is no restocking fee, and prior authorization is required before mailing the item.
What if something is damaged, defective, wrong, or incomplete?
Provide the order number, checkout email, an explanation, and requested photographs or video of the item and packaging. A material difference from the description may also be reported.
When is a refund processed?
An approved refund is sent to the original payment method and processed within 10 days. Exchanges are subject to available stock.
Which payment methods can I use?
The credit and debit card methods currently displayed at checkout are supported when successfully authorized.
How can I obtain help?
Use the contact details below. Complete terms appear in the Shipping, Refund, Payment, Privacy, and Terms pages.
Are cookies or measurement tools used?
Necessary cookies support operation and security. Optional analytics and advertising-effectiveness tools may be used when enabled.
Contact
Email: mpode9872@gmail.com
Mailing address: 27 Rue Lindsay, Québec, QC, G1C 4J1, Canada
Phone: (780) 617-4641